PATIENT INSTRUCTIONS FOR MEDICAL RECORD REQUESTS
Richmond Gastroenterology Associates outsources our release of information process to HealthMark Group. To follow up on the status of your medical record request, you may contact HealthMark Group directly at 800-659-4035 or reach out by email.
HealthMark Group fulfills all patient requests for personal digital copies at no charge to the patient. A complimentary digital copy of your record will be made available through HealthMark Group’s website. First time users are required to register for an account before accessing the website. In the event you require a paper copy to be delivered, you will be asked to pay any associated shipping fees.
Once logged in, you may select Submit Request from the menu options and enter all required fields to submit an authorization to HealthMark Group directly. HealthMark Group will process your medical record request and provide notification via mail or email once complete. A complimentary copy of your record will be made available for you to download through HealthMark Group’s MedRelease 360 website.